The Hey abby Team - Feb 03 2023

Enhanced Customer Support System

We're thrilled to see our community grow and our team is constantly making adjustments to better suit your needs. You can now reach our team in-app, via email, or on Discord 7 days a week! A member of our team will get back to you within 24 hours.

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Growing Support

You can contact our grow experts via the Hey abby app. Users with a valid subscription can access the 1-on-1 service by clicking the message icon on the home screen.

Users can also find our grow experts in our Discord server #growing channel (join here: Note: you must have the grower role in our server (as shown below) to access this channel— message @Daisyyy or @6rowerJ with your order confirmation number and app email address to get the role.

Hardware/App Support

Users can contact our engineers via the 1-on-1 service in the app or in the #hardware and #software channels of our Discord. Please describe your issue in detail and one of our engineers will reach out to you within 24 hours. 

Order Inquiries 

Whether you have questions about shipping or need to make a claim, our support team is here to help! Send our team an email at and one of our representatives will get back to you soon. 

 Grow Together With The
Abby Community 

Within our community of gardeners,you can share planting diaries, discuss skills,and participate in community activities to win oxygen rewards!

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