Troubleshooting Guide | Grow Light

Common Status of Hey abby's Grow Light

1. Light Schedule

Every Hey abby smart grow box comes with a pre-programmed light schedule.

Plants, much like humans, require rest when the lights are off and growth when the lights are on. Therefore, the grow light will not be on at all times. 

With Hey abby's intelligent light scheduling algorithm, tailored to each plant type and growth stage, you can rest assured that if the environment information card displays an "OK" indicator, then there is no need to worry about the grow light.

The app will also provide information on when the grow lights will be on/off next time.

2. Welcome Mode

When you open the door to check on your plant, the grow light will be illuminated for your convenience, even during the plant's sleeping hours. To prevent eye strain, the light will dim to the lowest level, eliminating the need for sunglasses. 

This is just one of the many design features of Hey abby, ensuring the best possible growing experience from anywhere. We called it the Welcome Mode.

3. Failure to Open the Light/Dim Light

• When the app indicates that the growth light is "OK," but the light fails to turn on;
• The light intensity is significantly low, resulting in dimness.

To fix this issue, power off the device for 5 minutes and then reboot it. Check if the growth light returns to normal. If the problem persists, please reach out to our support team.

How to Replace Your Grow Light?

• Power off the device.
• Remove the top cover.
• First, remove the 6 screws from inside the chamber.
• Slowly lift the top cover of the device.
• find these 3 cables, unplug them, and place the top cover aside.

• First, remove the 6 screws from inside the chamber.

• Slowly lift the top cover of the device.

• find these 3 cables, unplug them, and place the top cover aside.

• 3. Locate the power cord interface of the growth light and unplug it.

• 4. Find and remove these 4 screws inside the chamber.

• 5. Remove the growth light and replace it with a new one.